10+
Request types
AI-powered IT help desk
Help desk that understandsevery request in plain language.
HelpMix is a conversational AI assistant for your IT service desk. Employees describe what they need in everyday language; the agent understands intent, completes routine tasks, and escalates only when human expertise is required—freeing your team from repetitive tickets.
Verified
Sensitive actions
Contextual
Conversation
Built-in
Enterprise rules
What HelpMix handles for your organisation
From password recovery to VPN access and knowledge search—one chat interface replaces scattered portals, phone queues, and manual triage.
Account & security
- Reset passwords securely without asking users to choose a new one
- Unlock locked Active Directory accounts after verification
- Explain why an account was locked before taking action
Access & connectivity
- Submit VPN access requests for remote work on corporate networks
- Route approvals through your existing IT processes
Hardware & software
- Open requests for keyboards, mice, monitors, and other equipment
- Request licensed software through the same conversational flow
Support tickets
- Create IT support tickets for issues that need follow-up
- Check status of open tickets and review recent request history
Knowledge base
- Search internal policies and how-to guides in natural language
- Answer questions such as MFA setup or Outlook sync troubleshooting
See the experience
Employees chat in Turkish or English; HelpMix guides them step by step and completes work in your backend systems.
HelpMix assistant
Exampleemployee@company.com › My AD account is locked, employee ID 12345
I found your profile. For security, should I send a one-time code by SMS or email?
Code verified. Unlocking your account now…
✓ Account unlocked. You can sign in again. If issues persist, open a ticket from this chat.
Trust by design for sensitive operations
Actions that affect identity or network access follow a strict verification path. Information lookups and standard hardware or software requests stay lightweight so employees are not slowed down unnecessarily.
Knowledge base searches and routine supply requests complete without a one-time code. Password reset, account unlock, and VPN requests always require verified identity first.
- 1
Understand what the employee wants to do from natural language
- 2
Ask for employee ID and confirm the person is active in your directory
- 3
Offer one-time verification via SMS or corporate email
- 4
Send a single-use code and ask the user to enter it
- 5
Confirm the code before any high-risk change
- 6
Execute the approved action in your IT systems
- 7
Deliver results securely on screen (and by email where policy requires)
- 8
Stop immediately if identity cannot be confirmed
- 9
Never ask users to invent a new password—the system generates and delivers it securely
Built for real enterprise environments
Unknown employee ID
If the employee is not found in your directory, HelpMix stops the flow and returns a clear message—it never proceeds with privileged actions.
Staying in scope
Questions outside IT support—weather, payroll, unrelated topics—receive a polite boundary response directing people to the right department.
Password safety
Users are never asked to type a new password in chat. The platform generates a strong credential and shares it through approved channels only after verification.
Give your help desk a tireless first line
Reduce queue time, standardise responses, and keep security controls intact. We can tailor HelpMix to your identity, ticketing, and knowledge systems.